Refund & Cancellation Policy

1. Cancelling your plan

You can cancel at any time from the Billing page in the app. Your plan stays active until the end of the billing period you have already paid for, and it will not renew after that. After it ends, paid features stop and unused AI credits expire.

2. No refunds on monthly plans

Monthly plans are not refundable. This includes the first payment, partly used periods, unused AI credits and renewals you forgot to cancel. To avoid a charge, cancel before your next renewal date.

3. When we will return money

Even though plans are non-refundable, we will refund you in these cases:

• you were charged more than once for the same period (we refund the extra charge);
• you were charged because of a technical error on our side;
• a refund is required by law.

Write to support@qtysolutions.com within 7 days of the charge with your account email and the payment details. If approved, the refund goes back to your original payment method within 7 to 10 working days (timing depends on your bank).

4. If we end the service

If we shut down QTY LocalAI, or end your account without any breach of our terms by you, we will refund the unused part of your current paid period.

5. Failed payments

If a renewal payment fails, we may pause paid features. No refund is due for time the plan was paused because of a failed payment.

6. Complaints

If you disagree with a decision, contact our Grievance Officer — see details. We reply within 48 hours and resolve within 30 days.